Last Updated: 7/1/2016
Information We Collect
“Personal Information” is data that can be used to uniquely identify or contact a single person. We do not collect any Personal Information from you unless you voluntarily provide it to us. When you sign up to use the Platform, either as a Member or a Professional, you will be asked to provide us with certain Personal Information. The Personal Information we request may depend on whether you are signing up as a Member or a Professional, and such Personal Information may include, but is not limited to, your name, email address, business address, state of residence, title, license and place of employment. We may also collect Personal Information, such as your name and email address, when you visit our Site and request information or submit comments.
When you sign up to use the Platform as a Member, you will be given the option to share personal information such as your name and email. Healing Local does not require you to share background health information and suggests against you doing so. The Healing Local platform is not HIPAA compliment and does not collect or store medical information that falls under the Health Insurance Portability and Accountability Act (HIPAA). See below for additional information concerning your information.
When we collect payment information directly from you, like credit card numbers and expiration dates, we transmit this data directly from you to the credit card processing company and it is not stored by Healing Local.
Usage Information, including Cookies
As you interact with the Site and the Platform, we may use automatic data collection technology and services to record and collect information that identifies your computer, to track your use of our Platform, and to collect certain basic information about you and your surfing habits. This information may include information about your operating system, your IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, and other similar information concerning your use of the Platform (the “Usage Information”).
We collect this Usage Information by using cookies and pixel tags (also called web beacons or clear gifs). Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web site members. You can reject cookies by following the directions provided in your Internet provider’s “help” file. If you reject cookies, you may still visit the Platform and Site, but you may not be able to use some areas of the Platform or the Site. The Usage Information is collected and used in aggregate form. We do not collect Personal Information in this way, but if you’ve provided us with Personal Information we may associate that information with the information that is collected automatically.
Automatic data collection may be performed on our behalf by our services providers. If third parties provide such analytics services and software, the third parties may also receive the information collected and their use of such information is governed by their privacy policies.
Do Not Track Requests
At this time, we do not have the technological capability to respond to “Do No Track” signals, and the Site may therefore collect any information that an end user’s browser provides, such as information identifying the end user’s operating system and Internet protocol address.
Treatment and Use of Personal Information and Wellness Information; Sharing Authorization
The Platform provides Members and Professionals the ability to communicate with Professionals and other Members of the Platform. Members’ and Professionals’ communications with such individuals through the Platform may include Services Information. Members (and not Healing Local) are solely responsible for deciding whether to share and for sharing their Personal Information with Professionals or other Members of the Platform, and Professionals (and not Healing Local) are solely responsible for deciding whether to share and for sharing their Services Information with Members and other Professionals on the Platform. When you add information, including your username (which may be pseudonym or your real name) or Services Information, to your profile, you are granting other Members and/or Professionals access to view that information.
Professional profiles are “public,” meaning that Members, other Professionals, Visitors, non-Healing Local users can search and view the profiles.
How We Use Your Information
In addition to the uses and disclosures noted above with respect to Members’ Personal Information and Wellness Information, we may use your Personal Information and Usage Information collected through the Platform and the Site for the following purposes:
- To provide and maintain the Site and the Platform;
- To provide the services and offerings that you request, and to communicate with you regarding such services and offerings;
- To respond to your inquiries and to contact you about changes to the Site and Platform;
- To send you notices (for example, in the form of e-mails, mailings, and the like) regarding products or services you are receiving, and for billing and collection purposes;
- To help diagnose problems with our Site and Platform and to administer and audit usage of the Site and the Platform;
- To complete your purchase transactions;
- For any other purposes disclosed at the time the information is collected or to which you consent; and
Information We Share with Third Parties
We do not sell your Personal Information to third parties to enable them to market to you. We, like many businesses, sometimes hire other third parties to perform certain business-related functions. For example, we may use third parties to: mail information, maintain databases, host services, process or collect payments, and administer our Site or Platform. When we employ a third party to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Information. These third parties are not authorized by us to use any of your Personal Information except as needed for such specific functions.
Uploading Content; Testimonials
You can decide what information you would like to share and have shared about you through the Platform and the Site and with whom you would like to share such information by selecting what information you share. You are solely responsible for the information and other content you post on or through our Site. You understand that if you choose to share any of your Personal Information, Wellness Information, Services Information or other information through posts on or through public areas of our Site, such information is generally accessible to, and may be collected and used by, others and may result in unsolicited messages or other contact from others. Further, if those individuals are not subject to federal or state health information privacy laws, subsequent disclosure by such persons and entities may not be prohibited and/or protected by those laws. Users of our Site are encouraged to exercise caution when posting Personal Information about themselves in public areas. You warrant that you have permission to use and share any third party information and you agree to indemnify, defend and hold harmless Healing Local from and against any claim, liability, cost and expense arising in connection with your provision of such information.
How We Protect Your Information
We take commercially reasonable steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
Accessing and Modifying Account Information
You may update the information that is stored in your member account by logging into your account and updating your account information.
We recommend that you use a pseudonym as your username rather than your real name to protect your identity, but you have the option of using your real name. You may choose not to provide certain Personal Information requested by us, but please be aware that you may be prevented from making full use of the features, services and/or promotions we offer. For example, we may require your username and email address to add you to an email newsletter list or to allow you to comment on our blog.
You may opt-out of having your Personal Information used for commercial purposes by Healing Local. If you wish to stop receiving promotional e-mails from Healing Local, you will be given the option to “unsubscribe” from receiving further email communications from us by following the instructions in the bottom of the email. Your option not to receive promotional and marketing material from Healing Local will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services or responses to requests for information you pose to us either through use of the Site or by other means), and will not preclude us from accessing and viewing your Personal Information in the course of maintaining and improving our Site, Platform and our services.
If you want to opt-out of receiving any communications from Healing Local or if your Personal Information provided to Healing Local changes (such as name, email or address), you may correct, update or delete/deactivate your Personal Information at any time by sending a request via our contact form. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Site or Platform. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. After information is provided to third parties, Healing Local cannot control the communications that result from those third parties, and you should consult the privacy practices and policies of those third parties.
The Platform and the Site may contain links to other sites which are not under the control of Healing Local. We do not endorse such sites and we are not responsible for the accuracy, privacy practices or any other aspect of the content of such sites. Please refer to the privacy policies of those sites for more information on how the operators of those sites collect and use your Personal Information.
Important Notice to Non-U.S. Residents
The Site and Platform are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By providing us with any information through the Platform or the Site, you consent to the collection, processing, maintenance and transfer of such information in and to the United States in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen.
How to Contact Us